Lundy’s Lane Dental Office in Niagara-On-The-Lake | Locations, Category, Services Offered, Prices List, Top Ratings, Prices, Reviews & More

Unfortunately i had a horrible experience with this clinic. I do NOT recommend- especially if you are a nervous patient.

I am a person who gets extremely anxious about dental procedures and politely made this clear from the start. The staff was not at all considerate or accommodating of this. I specifically requested laughing gas when booking, requested it again when they called me DAY OF my appointment to ensure it was available for which i was assured it was not an issue.

When i arrived to my appointment the hygienist came into the room and began the procedure without so much as saying hello or stating her name. Horrible rapport. She was VERY sick- coughing, sniffing, sneezing the entirety of my cleaning and did not even have the decency to turn her head away to cough while she was inside of my mouth. She was double masked however was not wearing N95- unacceptable. I understand people need to work to make money however not at the expense of the health of the patient. She was also very rough and my teeth did not feel clean like they have in the past after a cleaning. She did not mention or ask if i wanted fluoride which is astounding to me considering i was there for a cleaning and cavity fillings.

The dentist came afterwards and was about to start my cavity fillings without having given me the gas I requested. He states he took a course but has not received his certificate. I questioned why he was going to start when I had 3-4 separate conversations with front desk about my needs. He awkwardly started at me and basically just slowly walked out of the room without much of an explanation or apology.

When i gently brought up my issues while cashing out the girl on desk (she was lovely) stated she was currently doing 2 jobs for hours now and had no idea where the receptionist was. She then proceeded to tell me she does not know why i was booked the way i was and not to worry because they fired the girl who booked me in (Amber)

When i emailed to cancel any upcoming appointments and explained i felt i had had a horrible experience and did not feel comfortable returning the response from reception was so dismissive as if i had not just made a complaint.

Yikes. Unprofessional is an understatement.

1 star because of poor scheduling, communication and reception issues. Dr Zina is an angel and I am very sad to leave this office. Myself, my partner, younger brother and mom will all be switching offices.

Very dissapointed with the way this office has been run lately. We’ve had our last 5 appointments rescheduled with short notice, causing issues with work schedules. The most recent incident left an absolutely horrible taste in our mouthes. They called to reschedule on Thursday, for our appointment on the following Tuesday. We called to confirm that the time works for us but we never heard back about the appointment for Monday morning at 9am. They are closed all weekend so we had to guess if our spot was booked and if we were going in or not first thing Monday morning. I am getting married this week and planned my visit around my wedding.

Their phone states they are open until 1pm on Friday, so we took a drive to the office from Welland to speak to the receptionist since they had not returned or answered our multiple phone calls. Nobody was there, so we had to call the Welland branch for appointment details. Not sure why I’m scheduling my own appointments and doing them a favor by running everywhere and calling everyone. What an absolute waste of gas and time.

It seems that as of late they’ve had nothing but scheduling conflicts and inconsistent receptionists. After over a year and many appointments, showing up on time, paying our bills for multiple fillings, and great communication with them as clients, we will not be returning anymore.

It’s funny how once the bulk of our dentistry work is completed (multiple fillings for both my partner and I after years of not having dental insurance), they start treating us poorly. What a shame because I really did enjoy going to this office.

From someone who has been to many different dental offices, I have always had such a wonderful, comfortable, warm, and welcoming experience at this one! Everyone from the receptions, to the hygienists, and the dentists are so exceptional at their jobs, and provide such a safe place for the patients. Dr.Zena has the hands of an angel and I refuse to let any other dentist near my mouth ever again. The touch of her hand is so delicate, that it makes all dental visit anxiety go away! You can tell she truly cares about her patients and wants to help relive any pain, concerns or discomfort they may face. I have always had such a fun and safe interaction with both the hygienists and the dental assistants, they start to feel like friends! You are going to absolutely adore the receptionist, Megan, she is so sweet with her words and always tries to work around my busy schedule. The cleanliness of the office, and the welcoming aura’s of this staff are incomparable! I doubt I will ever feel this excited to go to my dentist LOL